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Customer service

The Civic Centre in Lyttleton Street Castlemaine in a one-stop-shop for customer enquiries.

The Civic Centre is a one-stop shop located on the corner of Lyttleton and Lloyd Streets in Castlemaine is a one stop shop for customer enquiries. Our customer service staff offer many services including:

• Bookings for Council facilities including the Phee Broadway, Former Tea Rooms and Botanic Gardens; and the Ray Bradfield Rooms.
• Applications for building, planning, septic tank installations, disabled parking permits, road opening permits, gas concessions etc.
• Collection of fees and accounts payable including rates, dog and cat registrations, building fees, town planning fees, home help, delivered meals etc.
• Management of enquiries and complaints.

VicRoads Agency

Our customer service team at the Civic Centre also provides VicRoads Agency services including learner permit applications and log books. These learner permit applications services are available from the Civic Centre on a Thursday afternoon only between 1.00pm and 3.00pm. You must make a booking in advance.

Change of ownership details and unregistered vehicle permits application can be downloaded from the VicRoads website. The Mount Alexander Shire Council also has a Tourist Information Centre at the Market Building, Mostyn Street in Castlemaine.

For more information contact us.

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