If you have already registered your pet, you will receive a renewal notice in the mail. Details on how to pay are listed on the form.
Public access to our Customer Service Centre in Castlemaine is closed however we are still continuing to support our community.
Our Customer Service Team is available to support you with any Animal renewal queries and we encourage you to contact us via telephone, email and our online service request system.
• Lodge a service request via our website
• Email us at info@mountalexander.vic.gov.au for a general query
• Email us at covid19@mountalexander.vic.gov.au for a specific query what council is doing to respond to coronavirus.
• Call us on 5471 1700 between 8.30am to 5.00pm Monday to Friday.
Customers can continue to make payments online, by phone, or via BPAY at www.bpay.com.au.
If you have a new pet you need to complete the Animal Registration Application Form (PDF, 786KB) and submit it by email us at: info@mountalexander.vic.gov.au to the Civic Centre on Lyttleton Street, Castlemaine.
You will also need to provide the completed form along with proof of microchip.
If you are applying for a discounted registration fee you also need to provide proof of any one or combination of the following:
- desexed
- over ten years old
- used for breeding by proprietor of Domestic Animal Business
- registered with applicable organisation
- obedience training which complies with the regulations
- kept for working stock
- concession card
The Customer Service team at the Civic Centre can also provide you with a printed copy of an Animal Registration Form via email.