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COVID-19 support is here

Mount Alexander Shire Council staff ready to support you on the COVID-19 help line.

Council has launched a dedicated helpline to support local businesses and the community during the coronavirus (COVID-19) pandemic.

Friday 24 April 2020

Did you know your local council offers a coronavirus (COVID-19) support service?

Mount Alexander Shire Council has launched a dedicated COVID-19 support number and email to help and connect the community during the coronavirus pandemic.

The 1800 support line provides information about programs and services to assist residents and business dealing with the impacts of COVID-19.

It provides local information about things like food relief, financial assistance, counselling, mental health support, and emergency housing, and refer community members to relevant service providers, agencies or programs for assistance.

“The rapid introduction of measures needed to contain the spread of COVID-19 have led to widespread disruption in our lives,” said Cr Christine Henderson, Mayor of Mount Alexander Shire.

“We are lucky to have a strong and resilient community, made up of a network of individuals and neighbours that are helping and supporting each other. At the same time we know some residents and businesses are finding it difficult, and trying to find the help and information you need can be overwhelming.”

“It is important for people to know what help is available and how to access it. Thanks to the ongoing work of our staff in response to the pandemic, Council now has a service in place to help businesses and our community with the information they need,” said Cr Henderson.

To access the service call the toll free number 1800 512 446 between 8.30am and 5.00pm (Monday to Friday) or email the support team on

An option to leave a message on the weekend or after hours for the team to follow up will also be available. Council’s response team will triage the enquiry or request to help:

• Connect you to support and advice
• Link you to program partners and support agencies
• Direct you to the right information and resources
• Guide you on changing restrictions and regulatory requirements.

The launch of the COVID-19 support service is part of Council’s second stage response to the pandemic, after announcing initial financial relief measures in March.

Council has also set up an information hub at the entrance to the Castlemaine Library for the community to access general information on COVID-19 and support. It also plans to launch a virtual emergency relief centre (VERC) in late April, as part of a broader campaign to keep the local community thriving now and on the road to recovery.

The VERC will add to the COVID-19 support line to provide a one-stop shop for assistance, similar to what would be provided in a physical emergency relief centre.

Council is continuing to work in partnership with numerous community and health organisations, businesses networks, emergency services and volunteers across the shire and the region to coordinate its response to the pandemic, while still delivering essential services. It is also investigating other ways it can support the community.

Find out more information on Council service updates and coronavirus resources at

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