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Community satisfaction survey starts soon

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Council’s annual Customer Satisfaction Survey will begin on Monday 30 January.

10 October 2022

Mount Alexander Shire Council’s annual community satisfaction survey will begin on Monday 30 January.

The annual survey is coordinated by Local Government Victoria and assesses the performance of Council-delivered services in Mount Alexander Shire. It is also a chance for Council to learn the value the community places on these services.

The telephone survey of a random representative sample of 400 residents will be undertaken by independent market research agency, National Field Surveys, from the end of January to mid-March. Shire residents may receive a call over the next few weeks.

While the overall results are provided to Council, individual details and responses remain confidential.

Mount Alexander Shire Council’s Mayor, Cr Rosie Annear, said that the annual survey is a great opportunity for Council to hear directly from members of the community.

“We want to know what matters most to our residents and how they think we’re performing,” said Cr Annear.

“The results give us an inside look at the needs and expectations of the community, and help us identify areas for continued improvement.

“We encourage residents to take this opportunity to provide feedback if they receive a call.”

Council delivers a range of services including maternal and child health care, home and community care, town planning, and cultural and recreational activities. It also maintains local roads, footpaths, bridges, drains, parks, playgrounds, community buildings and much more.

The majority of Victorian councils participate in this state-wide survey. The results are benchmarked against a state-wide average and similar sized local government areas.

The survey informs mandatory reporting requirements of the Local Government Performance Reporting Framework. The results from previous years are available on Council’s website.

Find out more at or contact Customer Service on 5471 1700.

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