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Customer Service Team

We are here to help and you can contact us in a variety of ways including phone, email, online and by mail.


Telephone: (03) 5471 1700

After hours: Call (03) 5471 1700 and follow the prompts for access to emergency after hours and on-call rangers.

National Relay Service: If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service (NRS).

  • TTY users phone 133 677 then ask for (03) 5471 1700
  • Speak and Listen users phone 1300 555 727 then ask for (03) 5471 1700
  • Internet relay users connect to the NRS then ask for (03) 5471 1700

Customer request or feedback

Make an online service request, complete our feedback form, or send us an email to send us your comments or suggestions.

Contact your local councillor

To find out more about your local Council or how to get in touch with your local ward councillor visit our councillors page.

Mail or email

Mail: PO BOX 185, CASTLEMAINE  VIC  3450

Main office

Mount Alexander Shire Council
Civic Centre
Corner Lyttleton Street and Lloyd Street
Castlemaine  VIC  3450

Opening hours

General:  Monday - Friday, 8.30am - 5.00pm
Planning enquiries: Council’s planning counter is temporarily closed for face-to-face planning advice until further notice due to staff availability.
Public holidays: closed.

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