Customer Service Charter

Mount Alexander Shire Council’s Customer Service Charter outlines our commitment to delivering high-quality, accessible, and responsive services to our community. It emphasises transparency, respect, and clear communication, ensuring that all inquiries and concerns are handled promptly and efficiently.

The charter sets expectations for service standards, including fair treatment and timely responses, while fostering an inclusive environment where customer feedback is valued. We strive to continuously improve our services and maintain a positive relationship with residents, businesses, and visitors.