We are transitioning to a new Planning Application platform. As a result, the existing My Mount Alexander system will be unavailable from 5.00pm Thursday 12 November. Our new planning application platform will be available from 9.00am Monday 16 November. We apologise for the inconvenience.
The Maldon Transfer Station has limited hours and services. It will reopen for green waste only on Wednesdays, Fridays, Saturdays and Sundays, 9.00am-11.00am until 15 November. The Castlemaine Transfer Station will continue to operate as normal. We apologise for the inconvenience and thank you for your patience.
The purpose of this Policy is to outline Council’s commitment to high level customer service to the community and set out clear standards of service the community can expect from Council Officers. This policy will also advise on the service that can be expected from Council and the steps that can be taken if someone is not satisfied with Council decisions or actions.