Full time
Ongoing
Band 4, $65,512 pa + Super
Closing date: 9am on Monday 1 July 2024
Mount Alexander Shire is known for its local food and wine, for a vibrant arts community and breathtaking natural surrounds.
Perfectly located in Central Victoria, around 30 minutes from Bendigo by car or rail, and with Melbourne only 90 minutes away, you’ll enjoy a balanced lifestyle with great services, schools and homes in townships like Castlemaine and Maldon.
The role
Our tight-knit team operates with a solutions-focused, client-first approach to service delivery.
This is a fast-paced and dynamic role, acting as the conduit between clients and Direct Care Workers, and is crucial to our service provision success.
Key responsibilities undertaken by the Business Support Officer – Rostering include:
- Providing flexible and responsive scheduling of support services to meet clients' needs
- Timely communication with clients, families and staff regarding service changes
- Administration of client and staff rosters, with consideration to consistency, efficiency and fairness, whilst maintaining Direct Care Worker minimum contracted hours
- Undertake other administrative tasks as directed by your supervisor
Our ideal candidate
To be successful in this role you will have:
- Strong organisational and time management skills, and able to prioritise tasks and meet deadlines, demonstrating a focus on client satisfaction
- Excellent communication and interpersonal skills, with the ability to build positive relationships with internal/external customers
- Previous experience in a high-volume rostering / scheduling role
- Attention to detail, with exceptional administration and accurate data entry skills
- Able to demonstrate a calm, empathetic and professional customer focus
- Previous experience in an aged care, disability or healthcare environment is highly desirable
- Understanding of the Aged Care Quality Standards
Benefits
- Annual salary increases
- Flexible working arrangements, including options for part time work and rostered days off
- Wellbeing initiatives and a free Employee Assistance Program (EAP)
- Generous leave provisions, including purchased leave options and paid parental leave
- Cross-skilling and professional development opportunities
Visit the Why work with us page on our website for more benefits.
Contact
If you have any questions or would like to discuss the role, please contact Robyn Schultz, Service Support Coordinator, on (03) 5471 1713.
How to apply
Visit our website and review the Information for applicants, then apply via our Current Vacancies page.
Please ensure your application includes:
- A cover letter, telling us why you are the best person for the position
- A copy of your current resume
- Responses to the Key Selection Criteria listed in the position description
Additional information
Mount Alexander Shire Council is committed to providing a safe, inclusive, and respectful workplace. We are an equal opportunity employer and are committed to child safety with zero tolerance for child abuse. We value a diverse workforce and encourage applicants from all cultures, sexual orientations, gender identities and backgrounds.
Applicants can expect that the recruitment process will include interviewing, reference checks and criminal history checks. Some positions will also be required to provide a Working with Children Check, and medical assessments including drug and alcohol testing may be undertaken.
For more information on the recruitment process, please download the Candidate information document from our website.