Update your pet's details
To register your pet for the first time or to renew your pet registration, please visit the Pet registration page.
Please be sure to notify us if the details of your pet registration have changed. This may include:
- microchip information
- your address has changed within the shire (you will need to register your pet if you have moved from a different Council).
Don't forget to also update your details with the relevant microchipping agency. Visit the Pet Address website to identify your pets microchipping agency.
Only the owner of a pet can change the registration details. If you are unsure who in your household is the owner, please contact us.
Update your pet's details
Please note - only a pet's registered owner can change their pet's details.
Online
You can log in to My Mount Alexander and update the details via the My Animals section.
By phone
You can call our customer service team and let us know. If you have details of your pet (microchip number, animal ID) this will make it quicker.
In person
You can visit our customer service team and let them know at the Castlemaine Civic Centre.
Notify us of a deceased pet
If your registered dog or cat has passed away, please let us know here and we can update your details.
Online
You can log in to My Mount Alexander and let us know via the My Animals section. You can check the box which says 'this animal is deceased'. We will take care of the rest.
By phone
You can call our customer service team and let us know. If you have details of your pet (microchip number, animal ID) this will make it quicker.
By mail
On the back of your annual registration renewal form, there is a checkbox notifying us of a deceased pet. You can fill that box and return the form to us.
In person
You can visit our customer service team and let them know at the Castlemaine Civic Centre.