The Customer Service Centre will be closed from 3.00pm, Tuesday 24 December and reopen 8.30am, Thursday 2 January 2025. There will also be changes to our bin collection days during this period.
In This Section
Has your bin been stolen or damaged?
Was your bin not emptied?
Please wait to report your bin as being missed until after noon on the day of collection. If it has still not been collected after this time please report it and we will inform our waste contractors.
Recycling bins are collected fortnightly so please check it is the correct week for your collection before reporting it as missed.
Do you have a new residence or a residence that does not have a current bin collection service, or do you require a different bin size? Visit our Request a new bin collection service page to order new bin services.